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(a) access your information;(b) correct your information; and(c) contact us if you are concerned with how your information is being used.
1.3 CPAP Depot
In this document 'We', 'Us', 'Our' or 'the Company' refers to CPAP Warehouse Unit Trust, trading as CPAP Depot (ABN 81 718415 104) We are the supplier of sleep apnea machines, masks and accessories.
2. PERSONAL INFORMATION
2.1 Your Personal Information
Personal information collected and held by us about you, may include (where applicable):
If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, including, but not limited to, delivery of our products or recommendations and advice regarding the same.
2.2 How we collect personal information
We collect personal information in a number of ways, including:
2.3 Google Analytics, Website Cookies & Social Media
We may collect personal information using various technologies, such as cookies, pixels, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data).
CPAP Depot may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you.
In addition we may use Facebook or other social media to deliver targeted advertisements using either personal information provided by you or information received through analytical web tools.
3. HOW WE USE YOUR PERSONAL INFORMATION
Your personal information may be used in order to:
We may contact and communicate with you either via telephone, post, facsimile, email, social media or SMS.
3.2 Direct marketing
Where we use personal information for promotional or direct marketing purposes, a person may at any time request that we not use their personal information for sending direct marketing material to that person including if you wish to opt-out of the use of certain hashed portions of your personal information. Such a request can be made by contacting us in writing at the contact details below. There is no fee for making such a request.
Direct marketing can include for example: Displaying an advertisement on a social media site that an individual is logged into using personal information, including data collected by cookies relating to websites the individual has viewed.
4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to organisations outside of the Company. These organisations may include:
Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.
5. STORAGE OF PERSONAL INFORMATION
We may hold your personal information in a number of ways, including:
Where it has been collected from our or your agent, or our service providers, they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you. We will store your personal information in a secure environment. It is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. If you want more information about the way we manage the information we hold, please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.
5.2 Help us ensure we hold accurate information
We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons and we may charge a fee for searching for and providing access to your information.
6. SENSITIVE INFORMATION
7.1 How to contact us
If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact our Information and Privacy Officer by:
Telephone: 1300 613 999
Mail: 4/461 Ipswich Road, Annerley, QLD 4103
If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with our internal complaints resolution process.
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