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Shipping & Returns


SHIPPING
:

FREE shipping Australia wide on orders above $99!

Under this amount we have a blanket cost of $10 ex GST. Generally we use Australia Post Registered Mail for deliveries.

RETURNS:

If you have a problem or need assistance with any item you have already purchased, please call 07 3123 6307 for support from one of our trained CPAP technicians.

Refunds or replacement for faulty or damaged CPAP equipment will be applied when CPAP Depot has been notified by phone or email detailing the nature of fault or damage. All claims will be subject to assessment of the fault or damage by CPAP Depot or the product's manufacturer and will be subject to the manufacturer’s warranty conditions. CPAP Depot will assess the level of fault and or damage upon receipt of the products and determine a suitable solution for replacement or refund.

Equipment purchases can be returned to CPAP Depot and a full refund will be given where such goods are unused, unopened and in original packaging within 14 days of purchase. Where the product has been unpackaged and/ or used there will be no refunds due to Health Regulations on medical equipment. Shipping costs are not refundable.

Normal warranty is 2 years for CPAP units and 3 months for CPAP masks and accessories from date of purchase. Most manufacturers offer an extra 3 year extension option.

All warranty repairs out of the warranty period will be processed subject to the goods being returned to CPAP Depot at the purchaser’s expense. CPAP Depot will supply a rental CPAP machine at no cost for all purchases made for machines made at a CPAP Depot clinic provided the unit is under warranty. Fees will apply for loan machines provided when a machine is out of warranty.

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