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Shipping & Returns

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SHIPPING:

FREE standard shipping Australia wide on orders above $99!

Under this amount we have a blanket cost of $10 inc GST. Generally we use Australia Post Registered Mail for deliveries.

Express Post is an option for orders made over the phone only. Express Post costs an extra $10 - $15 depending on the size of the package. 

RETURNS:

If you need assistance or have an issue with an item you have already purchased, please call 1300 613 999 for support from one of our trained CPAP consultants.

Refunds or replacements for faulty or damaged CPAP equipment will be applied when CPAP Depot has been notified by phone or email detailing the nature of the fault or damage. All claims will be subject to assessment of the fault or damage by CPAP Depot or the product's manufacturer and will be subject to the manufacturer’s warranty terms & conditions. CPAP Depot will assess the level of fault and or damage upon receiving the products and will determine a suitable solution for replacement or refund if applicable.

Equipment purchased can be returned to CPAP Depot and a refund will be given where such goods are unused, unopened and in original packaging within 14 days of the purchase date. A 15% restocking fee will apply to certain product returns. If the product has been unpackaged and/or used there will be no refunds. Exchanges may be given at our discretion if the item meets certain criteria e.g. 30 Day Money Back Guarantee's. Due to Health Regulations on medical equipment, we are not obligated to refund opened medical equipment. 

Shipping costs are not refundable. 

Normal warranty periods for CPAP units is 2 or 5 years - depending on make & model. CPAP masks and accessories have a 3 month warranty from date of purchase. Warranty periods for humidifiers & power supply's vary between brands. Call us for more info if you are unsure.

All warranty repairs out of the warranty period will be processed subject to the goods being returned to CPAP Depot at the purchaser’s expense. CPAP Depot will supply a rental CPAP machine at no cost for all purchases made for machines made at a CPAP Depot clinic provided the unit is under warranty. Fees will apply for loan machines provided when a machine is out of warranty or purchased from another company.

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